MYKHAYA
Website, Online Shop, Course and Platform Terms of Use
Integrated launch terms for myKhaya’s South African services
Effective date | 2 August 2026 |
Version | 1.0 – MVP launch |
Provider | Mykhaya (Pty) Ltd (registration number 2014/129297/07) |
Address | 12 Tarka Drive, Buurendal, Germiston, Gauteng, South Africa |
Website | www.mykhaya.co.za |
General enquiries | |
Platform support |
Important These Terms contain provisions that limit risk, allocate responsibility, permit suspension or termination, and require users to indemnify myKhaya in specified circumstances. Please read sections 23 to 26 carefully. Nothing in these Terms excludes rights that cannot lawfully be excluded under South African law. |
By browsing the website, creating an account, purchasing a product or course, or using the rental-management platform, you agree to the parts of these Terms that apply to that activity. If you act for a company, trust or other entity, you confirm that you are authorised to bind it.
1.1 These Terms are a legally binding agreement between Mykhaya (Pty) Ltd (myKhaya, we, us or our) and each person who accesses or uses our website, Online Shop, Courses or Platform (you or user).
1.2 These Terms apply together with our Privacy Policy, the product or Course description shown before purchase, and any additional terms expressly accepted for a future feature. If there is a conflict, specific product or feature terms prevail for that product or feature, followed by these Terms and then the Privacy Policy.
1.3 The website and Platform are intended for South African users managing properties situated in South Africa. Products and Courses are prepared in a South African context unless the description clearly says otherwise.
1.4 Headings assist navigation and do not affect interpretation. Examples illustrate the intended meaning but do not limit a clause.
Term | Meaning |
Account | A user profile used to access the Platform, Online Shop or Courses. |
Course | Any learning programme, video, assessment, downloadable material or related discussion area supplied through myKhaya. |
Landlord | A user who owns, manages or is authorised to administer a rental property or an ownership entity. |
Online Shop | The part of the website through which digital document templates and other listed products may be purchased. |
Platform | myKhaya’s rental-management application, including the MVP functions described in Schedule 1. |
Tenant Information | Personal information relating to a tenant or prospective tenant that a Landlord enters or causes to be processed through the Platform. |
Third-party Provider | A separate provider used for hosting, sign-in, payments, accounting, Courses, email, security, analytics or another supporting service. |
3.1 You must be at least 18 years old, legally capable of entering into a contract and, where applicable, authorised to act for the company, trust, close corporation, partnership or other entity whose details you enter.
3.2 A legal entity uses myKhaya through an individual representative. The representative is responsible for ensuring that their authority remains current and that myKhaya is promptly informed if it ends.
3.3 At MVP launch, an ownership entity has one user and one permission level. Shared profiles, invited users and role-based permissions are not currently available. You must not share login credentials as a substitute for a multi-user feature.
3.4 We may reasonably ask for information needed to confirm eligibility or authority. This does not mean that we verify ownership, identity, authority or submitted information as part of the ordinary service.
4.1 Website visitors accept the website-use provisions by continuing to browse after having a reasonable opportunity to access these Terms. Account holders and purchasers must actively accept the applicable Terms during registration or checkout.
4.2 A click, checkbox, electronic instruction or similar action may constitute an electronic signature and acceptance where permitted by law. Electronic records may be retained as evidence of the transaction and your acceptance.
4.3 You consent to receive operational notices electronically at the email address linked to your Account. These may include invoices, security notices, purchase confirmations, Course notices and changes affecting the service. Marketing consent is separate and optional.
4.4 You must keep your email address current. A system record that a message was sent is not proof that a tenant or other recipient legally received it.
5.1 The website provides information about myKhaya, rental-management resources, products, Courses and opportunities to contact or partner with us.
5.2 Website content is general information and is not personalised legal, financial, tax, accounting, investment, property-management or other professional advice. Laws and circumstances change. Obtain appropriate professional advice before relying on content for a material decision.
5.3 Links and embedded content may lead to services controlled by others. We do not endorse every statement on a third-party site and are not responsible for its availability, content or practices.
5.4 You may view and reasonably share links to public pages. You may not scrape, systematically extract, frame, copy or commercially exploit website content except with our written permission or as permitted by law.
6.1 You must provide accurate information, keep it updated, select a strong password and protect your login credentials. You are responsible for activity performed through your Account unless caused by our breach of duty.
6.2 Google or Facebook sign-in may be offered. Your use of those sign-in services is also subject to the provider’s terms. Loss or restriction of a third-party account may affect access to myKhaya.
6.3 Notify [email protected] promptly if you suspect unauthorised access. We may require reasonable verification before restoring access or changing Account details.
6.4 You must not allow another person to use your Account. A future shared-profile feature will be governed by additional role and permission terms before launch.
Products offered at launch are the digital document templates listed in the Online Shop from time to time. Each product page will provide a basic description and the price before checkout. Images or previews are illustrative, and the written description controls.
An order is an offer to purchase. We may reject or cancel it before acceptance where a product is unavailable, incorrectly priced, affected by an obvious error, suspected to involve fraud or cannot lawfully be supplied. If payment was taken, it will be refunded.
Prices are shown in South African rand and include VAT if applicable unless clearly stated otherwise. Payment is processed through Peach Payments or another disclosed payment provider. myKhaya does not directly store raw card details; a provider may retain card data or a token in accordance with its own security and privacy obligations.
A purchase is once-off unless the checkout page expressly says otherwise. You must provide accurate billing and contact information and are responsible for charges authorised through your payment method.
A purchased template may be made available by download, email or both. Multiple downloads are permitted for the purchaser’s own authorised use, subject to section 8. Delivery is complete when the download is made available or the email is sent to the address supplied, but this does not limit remedies for failed delivery.
If a file is missing, corrupted or cannot reasonably be opened, notify [email protected]. We will use reasonable efforts to resend or replace it without charge. If we cannot supply a usable, correctly purchased file within five business days after receiving sufficient details, we will refund the affected purchase.
Your statutory rights remain intact Any cooling-off, cancellation, quality or refund right that applies under the Electronic Communications and Transactions Act, Consumer Protection Act or another law prevails over this section. |
Subject to those rights, we do not ordinarily provide a change-of-mind refund after a digital template has been downloaded, emailed or accessed. This restriction does not apply where the product is defective, corrupted, incorrectly supplied or materially different from its description, or where the law provides another remedy.
Where a valid cancellation is made before delivery or access, or where a statutory cooling-off right applies, we will process the remedy required by law. Approved refunds are made to the original payment method unless another lawful arrangement is agreed.
A purchase provides the version supplied at the time of purchase. Later revisions, legislative updates or improved versions are separate products and may require a new purchase. We do not promise ongoing updates unless the product description expressly includes them.
8.1 Upon full payment, myKhaya grants the purchaser a non-exclusive, non-transferable licence to download, adapt and use the purchased template for the purchaser’s own South African property-management activities, including across their own property portfolio.
8.2 A company or other entity may use the template across its own portfolio through its authorised representatives. The licence does not permit use to create documents for unrelated third parties as a paid or free service.
8.3 You may not resell, sublicense, publish, distribute, upload to a template library, remove ownership notices, represent the template as your original product, or make it available to others for copying.
8.4 Templates are general starting points, not personalised legal advice. Purchase does not create an attorney-client relationship. You must complete the template accurately, check that it suits the transaction and current law, and obtain legal advice where appropriate. myKhaya does not guarantee a particular legal, commercial, tax or dispute outcome.
Courses may cover legal, financial and related property-management topics. Exact titles, content and presenters are shown on the relevant Course page. Each purchase is for one named individual and provides access for one year from activation unless the description states otherwise.
Course access may not be shared, transferred, resold or purchased for a group or employer programme unless we agree in writing. Videos may be streamed only. Downloadable materials may be downloaded for the learner’s personal learning and property-management use.
A learner may need to complete specified lessons and assessments before receiving a certificate. A certificate records participation or completion only. Unless a Course is expressly described as accredited, it is not a qualification, professional certification, licence to practise or guarantee of competence.
Course content is educational and does not replace advice tailored to a particular lease, dispute, investment, tax position or legal obligation. External contributors’ views are their own, and myKhaya does not guarantee a specific result from applying Course content.
We may correct errors, update materials and make reasonable changes to keep a Course current or improve delivery. We will not materially remove the purchased learning outcome without providing a reasonable substitute or remedy.
Statutory cancellation and quality rights apply. Subject to those rights, a change-of-mind refund may be requested before Course content is accessed. Once videos, assessments or downloadable materials have been accessed, no change-of-mind refund ordinarily applies.
If Course content is materially defective, inaccessible or materially misdescribed, we may restore access, correct the problem, provide suitable replacement content or refund the affected purchase, as appropriate and as required by law.
10.1 Users may be able to review products or Courses, comment in Course areas, communicate with other learners and report inappropriate content.
10.2 You retain ownership of original content you post. You grant myKhaya a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, format and moderate it for operating, improving and promoting the relevant service. This licence ends when the content is deleted, except for lawful archives, backups and material already shared with others.
10.3 You must not post confidential personal information, unlawful or misleading material, spam, advertising, malware, or content that is defamatory, discriminatory, threatening, harassing, obscene or infringes another person’s rights.
10.4 We may investigate reports, remove content, restrict communication or suspend a user where reasonably necessary. We do not undertake to pre-screen every post and are not responsible for user content to the extent permitted by law.
11.1 The MVP Platform is a free administrative tool that allows a Landlord to create ownership entities and properties, capture tenant and lease-term information, create and email invoices, and manually record and track payments and arrears.
11.2 myKhaya provides software. We are not the Landlord, tenant, rental agent, property practitioner, attorney, accountant, tax practitioner, debt collector, credit bureau, bank or payment provider. We do not negotiate or enforce leases, hold rental deposits or rental money, collect debts or guarantee rent.
11.3 We do not verify property ownership, authority, identity numbers, entity details, bank details, tax details, lease information, invoice content or manually entered payment records. Displaying or processing information does not mean that myKhaya has approved or verified it.
11.4 The Platform does not guarantee legal compliance, tenant payment, successful recovery, correct tax treatment, enforceability of a document or the outcome of an eviction, dispute or other proceeding.
11.5 myKhaya sends communications only through functions initiated or configured by the Landlord. The Landlord remains responsible for deciding whether, when and how a communication should be sent.
By creating or using a Platform Account, each Landlord confirms and agrees that they will:
A Landlord must not use myKhaya for unlawful discrimination, harassment, surveillance, unlawful eviction, prohibited credit activity, deception or any infringement of a tenant’s rights.
For Tenant Information that a Landlord chooses to process through the Platform, the Landlord determines the purpose and means of processing and is the POPIA responsible party. myKhaya acts as the Landlord’s operator when it processes that information on the Landlord’s behalf to provide the Platform.
myKhaya remains a responsible party for information it processes for its own purposes, including Account administration, purchases, support, marketing choices, security, legal compliance and service analytics.
The Landlord instructs myKhaya to process Tenant Information only as needed to provide, secure, support and improve the contracted Platform functions. Documented instructions include these Terms, the Landlord’s actions and settings in the Platform, and lawful support requests. We will not process Tenant Information for an unrelated purpose unless required or permitted by law, in which case we will inform the Landlord where legally allowed.
myKhaya will treat Tenant Information as confidential and ensure that persons authorised to process it are subject to confidentiality obligations. We will establish and maintain reasonable technical and organisational security measures appropriate to the nature of the information and reasonably foreseeable risks, in accordance with POPIA.
The Landlord must use reasonable security measures for credentials, devices, downloaded information and any Tenant Information outside myKhaya.
If myKhaya has reasonable grounds to believe that Tenant Information has been accessed or acquired by an unauthorised person, we will notify the affected Landlord immediately after becoming aware of those grounds, provide reasonably available information and cooperate with reasonable incident-response steps. The Landlord remains responsible for notifications to affected tenants and the Information Regulator, with myKhaya’s reasonable assistance, unless law requires myKhaya to notify directly.
The Landlord authorises myKhaya to use sub-operators and Third-party Providers reasonably necessary to deliver the Platform, provided we impose appropriate confidentiality and security obligations and handle cross-border processing in accordance with POPIA and the Privacy Policy. We may replace providers in accordance with section 16.
The Landlord is responsible for responding to tenant requests for access, correction, deletion, restriction or objection. myKhaya will provide reasonable assistance where the relevant information is within our systems and the request is lawful and technically feasible.
The Landlord may not enter information that is unnecessary, excessive or unlawful. myKhaya may create and use aggregated or properly de-identified information that does not identify a person for service analytics, security, planning and improvement.
On closure, Tenant Information is handled under section 22 and the Privacy Policy. We may retain information where law requires it and may retain temporary backup copies subject to access controls and deletion cycles.
14.1 Invoices may be emailed from a myKhaya-controlled service or through Sage Intacct. Email wording is not presently editable by the Landlord. We may retain sending, delivery-attempt or failure logs, but the MVP does not label an invoice as sent or delivered in the user interface.
14.2 Payment and arrears records are entered manually. myKhaya does not confirm that money was paid, clear or finally settled and does not reconcile entries to a bank account at launch.
14.3 The Landlord is solely responsible for invoice accuracy, banking details, tax treatment, payment allocation, corrections, receipts, record retention and follow-up with the tenant.
15.1 The MVP Platform is free. Shop products and Courses are paid once-off at the prices shown before purchase.
15.2 We may introduce Platform subscriptions, packages, trials or other paid features in future. Before charging, we will disclose the price, billing period, renewal terms, cancellation process and other material conditions and obtain the user’s acceptance. No Platform subscription renews automatically under these Terms.
15.3 Future digital rental payments, deposit functionality or payment-method storage are excluded from the operative Platform service. Additional terms will address provider roles, fees, settlement, reversals, chargebacks, verification, failed payments and funds handling before launch.
15.4 If a future prepaid service is terminated by myKhaya without user fault, we will refund the unused prepaid portion where required and otherwise where fair in the circumstances. If termination follows a material user breach, unused fees are ordinarily non-refundable, subject to non-waivable consumer rights and any specific feature terms.
16.1 The services may rely on providers such as WordPress, WooCommerce, Masteriyo, Google or Facebook sign-in, Peach Payments, Sage Intacct, Sentry, email services, hosting providers, analytics and advertising platforms.
16.2 A Third-party Provider may have its own terms and privacy notice. We remain responsible for our own legal duties but do not control a provider’s independent services, networks or decisions.
16.3 We may replace a provider or add an integration where reasonably necessary for security, functionality, compliance, cost or service improvement. We will update the Privacy Policy and provide appropriate notice where the change materially affects users or personal information.
16.4 We do not guarantee uninterrupted availability of a provider. Where practical, we will use reasonable efforts to restore or provide an alternative for a material service dependency.
17.1 Platform support is available by email at [email protected] from 08:00 to 17:00 South African time on business days, excluding public holidays. We aim to respond within six business hours. This is a service target, not a guaranteed service level or resolution time.
17.2 We use reasonable efforts to keep the services available and secure but do not promise uninterrupted or error-free operation or a particular uptime percentage.
17.3 We may perform planned or emergency maintenance. Where reasonably practical, we will give advance notice of planned maintenance that is likely to materially affect access.
17.4 Users must keep their own copies of important documents, invoices, payment records and data. The MVP does not currently offer an export function.
18.1 myKhaya and its licensors own all rights in the software, website, name, branding, interfaces, templates, Courses and other content, excluding user content and third-party material. External Course providers have assigned or licensed the necessary rights to myKhaya.
18.2 Except for the specific template and Course licences in these Terms, no intellectual-property right is transferred to a user.
18.3 If you voluntarily provide suggestions or feedback, you grant myKhaya a perpetual, worldwide, royalty-free right to use and develop it without payment or attribution, provided we do not publicly identify you without permission.
You must not, directly or through another person:
20.1 Submitting a public enquiry or proposal does not create a partnership, agency, employment, ambassador, distribution, shareholder, investment or other relationship. myKhaya is not obliged to accept, respond to or keep a proposal open.
20.2 Do not submit confidential information unless a separate confidentiality agreement has first been signed. Any actual relationship requires a separate written agreement signed by authorised representatives.
20.3 References to partnership or investment opportunities are invitations to engage only and are not a public offer of securities, financial advice or a promise that an investment opportunity will be made available.
21.1 Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information and how users may exercise their rights. It forms part of the service framework but does not reduce rights under POPIA.
21.2 The website uses Complianz GDPR Cookie Consent to present cookie choices. Essential cookies may operate where necessary for login, security, checkout and service functionality. Non-essential analytics, advertising and embedded-content technologies are handled according to the Privacy Policy and consent configuration.
21.3 Marketing consent is separate, optional and not a condition of accepting these Terms. Marketing messages will include or honour an appropriate opt-out mechanism.
We may suspend or restrict an Account where reasonably necessary because of a breach, unlawful conduct, misuse, security risk, interference, inaccurate or fraudulent information, a Third-party Provider restriction, non-payment of a paid product, or a legal requirement.
For an ordinary remediable breach, we will generally give notice and seven business days to remedy it. We may act immediately for suspected fraud, abuse, illegal conduct, urgent security risk, risk to another person, or where required by law or a provider whose service is essential.
A user may close their Account through the available function or by contacting support. Access ends on closure. Because the MVP has no export tool, users must save their own records before closing.
We may allow restoration for 30 days after closure. After that period, operational Account and Tenant Information will ordinarily be deleted or de-identified within a further 30 days. Residual backup copies may remain for up to 90 days before cycling out, subject to restricted use.
We may retain financial, transaction, consent, complaint, security, dispute and compliance records for longer where required or permitted by law or reasonably necessary to establish, exercise or defend legal claims. The Privacy Policy and retention schedule provide further detail.
We may terminate after an unremedied material breach, repeated breaches, unlawful or harmful conduct, or where continuing the service becomes unlawful or not reasonably viable. Where possible, we will give reasonable notice. Sections intended by their nature to continue after termination remain effective, including intellectual property, confidentiality, payment, liability, indemnity, dispute and retention provisions.
Please read carefully This section records important limits of an administrative and educational service. It does not exclude a warranty or remedy that South African law does not allow us to exclude. |
23.1 To the maximum extent permitted by law, the website, templates, Courses and Platform are supplied as available and for general administrative or educational use. We do not warrant that they will be uninterrupted, error-free, suitable for every user or continuously current.
23.2 You remain responsible for professional advice, legal compliance, the accuracy of inputs, decisions about tenants and properties, and independent backups.
23.3 We do not warrant tenant identity, creditworthiness, conduct or payment; the validity of a lease; recovery of arrears; receipt of an email; the accuracy of manually recorded payments; or any legal, tax, investment or commercial outcome.
Risk limitation Where the law permits, myKhaya’s liability is limited as described below. The limitation does not apply to liability that cannot lawfully be limited, including liability arising from our gross negligence where the law prohibits exclusion. |
24.1 To the maximum extent permitted by law, myKhaya is not liable for indirect, incidental, special or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings, or loss arising from a tenant’s non-payment, a user’s unlawful action, incorrect data, missed notice, lost credentials, third-party outage or failure to retain a backup.
24.2 For direct loss arising from one event or related events, myKhaya’s aggregate liability is limited to the greater of (a) the fees paid by the affected user for the relevant service during the 12 months before the event and (b) R1,000, unless a greater minimum liability is required by law.
24.3 These limitations apply only to the extent they are fair, reasonable and lawful in the circumstances and do not exclude rights or remedies that cannot be waived under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable law.
Your responsibility for third-party claims Where permitted by law, you may have to reimburse myKhaya for a third-party claim caused by your unlawful use, breach of these Terms or infringement of another person’s rights. You are not responsible to the extent the claim was caused by myKhaya’s own breach, negligence or unlawful conduct. |
You indemnify myKhaya, its officers and personnel against reasonable loss, liability and external legal cost arising from a third-party claim caused by your unlawful processing of Tenant Information, lack of authority, unlawful rental practice, inaccurate banking or payment instruction, infringement of rights, user content, or material breach of these Terms. We will notify you of a material claim and allow reasonable participation in its defence. No settlement admitting your liability may be made without your reasonable consent.
Nothing in these Terms limits a right, remedy, warranty or protection that cannot lawfully be limited. If the Consumer Protection Act applies to you, these Terms must be interpreted consistently with it.
Send a complaint with relevant order or Account details to [email protected]. We aim to acknowledge it within 24 hours on a business day and will investigate in good faith. Acknowledgement is not a promise that every complaint will be resolved within 24 hours.
The parties should first try to resolve a dispute through good-faith negotiation. If unresolved, either may propose mediation through a mutually agreed mediator. This does not prevent urgent court relief or the exercise of a statutory consumer right.
Where it has jurisdiction, a consumer may refer an unresolved complaint to the Consumer Goods and Services Ombud or another competent regulator or ombud. myKhaya does not represent that it is currently registered with the CGSO and intends to address any applicable registration obligation.
South African law governs these Terms. Subject to a consumer’s right to approach another competent forum, the parties consent to the jurisdiction of the courts in Gauteng. Nothing prevents either party from using a court or forum that has mandatory jurisdiction.
27.1 We may change these Terms to reflect legal, security, provider or service developments. The effective date and version will be updated.
27.2 For a material change affecting existing Account rights or duties, we will provide prominent notice and, where appropriate, request renewed acceptance. New subscriptions, digital rental payments, deposit handling, shared profiles or materially different Tenant Information uses will require specific pre-launch terms and privacy review.
27.3 Non-material clarifications may take effect when posted. Continued use after properly notified material changes constitutes acceptance only where lawful and where the user had a reasonable opportunity to review them.
28.1 Entire agreement. These Terms and incorporated documents are the entire agreement about the covered services, excluding a separate signed agreement.
28.2 No waiver. A failure or delay to enforce a right is not a waiver.
28.3 Severability. If a provision is unlawful or unenforceable, it will be limited or severed only to the minimum extent necessary; the rest remains effective.
28.4 Assignment. You may not transfer your Account or rights without our written consent. We may transfer these Terms as part of a lawful restructuring, sale or transfer of the service, subject to the Privacy Policy and without reducing consumer rights.
28.5 Notices. Legal notices to myKhaya may be sent to [email protected] and the physical address on the cover. Notices to a user may be sent to the Account email address or displayed prominently in the service.
28.6 Force majeure. Neither party is liable for delay caused by an event beyond reasonable control, but this does not excuse payment already due or obligations that can reasonably continue. The affected party must take reasonable steps to limit the impact.
28.7 Contact. Platform support: [email protected]. General, complaint and legal enquiries: [email protected]. Privacy enquiries: [email protected].
Status | Feature position under these Terms |
Live at MVP launch | South African website; digital template shop; legal and financial Courses; one-user Accounts; ownership entities; properties; tenant and lease-term capture; invoice creation and email; manual payment and arrears records. |
Not live / future terms required | Paid Platform subscriptions; shared profiles and role permissions; tenant portal Accounts; digital rental payments; deposit handling; bank verification; automated reconciliation; lease uploads; inspection photographs; maintenance and insurance records; automated risk scoring; AI analysis. |
Before a future launch | myKhaya will complete a legal and privacy review, update relevant notices, state provider and fee arrangements, and obtain acceptance where the feature materially changes user rights or data processing. |
Document | myKhaya Website, Online Shop, Course and Platform Terms of Use |
Owner | Mykhaya (Pty) Ltd |
Version | 1.0 |
Effective date | 2 August 2026 |
Next review trigger | Before introducing subscriptions, payment or deposit services, shared profiles, tenant portal access, AI/risk scoring, or another material feature. |
